tag:blogger.com,1999:blog-6851300.post7371770523635949884..comments2023-11-05T06:06:12.057-06:00Comments on The 271 Patent Blog: Vonage Verdict Upheld Amidst Claim Construction DifferencesTwo-Seventy-One Patent Bloghttp://www.blogger.com/profile/02481083706071978817noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-6851300.post-22922462276405555682008-07-07T13:44:00.001-05:002008-07-07T13:44:00.001-05:00I started with Vonage, just like anyone, with the ...I started with Vonage, just like anyone, with the excitement of a new age phone company that treats their customers very well, and doesn't rip them off.<BR/><BR/>skip forward in time to present day...<BR/><BR/>I just got told by Vonage customer service that I couldn't get 13 months of back billing from them that they charged me for a phone I hadn't been using since may of 2007. <BR/><BR/>I lived in Seattle at the time with my wife who was in the military, she was moved to Louisiana due to a change of station, so I cancelled my account prior to leaving... being that we knew we were going to move around a lot we didn't start online service so seeing any charges to our checking account was difficult, being that we moved we didn't receive our account info until November of 2007 (in Bulk I might add) and still really didn't notice due to so much happening in our lives at the time, then in February/March of 08 I see charges from Vonage on our account, I call them and they told me that it's no problem sir you can get all of that money back being that we can see you didn't use your phone, BUT you will have to talk to our cancellation dept to cancel your account... needless to say, I had a horrible time working around their hours, being mine are so long, that it took me till June to call to cancel, but I wasn't worried "I could get all of my money back, being that they could see that I didn't use their phone for over a year"... <BR/><BR/>Nope... instead I got an offer to receive 10 dollars off service for a year, ooooooo I get 120 dollars of my hard earned money back. Vonage blows and is a major rip off, and I will see to it that everyone knows about it.<BR/><BR/>William A CarpenterAnonymoushttps://www.blogger.com/profile/05812768651858530871noreply@blogger.comtag:blogger.com,1999:blog-6851300.post-61692601975890405682008-07-07T13:44:00.000-05:002008-07-07T13:44:00.000-05:00I started with Vonage, just like anyone, with the ...I started with Vonage, just like anyone, with the excitement of a new age phone company that treats their customers very well, and doesn't rip them off.<BR/><BR/>skip forward in time to present day...<BR/><BR/>I just got told by Vonage customer service that I couldn't get 13 months of back billing from them that they charged me for a phone I hadn't been using since may of 2007. <BR/><BR/>I lived in Seattle at the time with my wife who was in the military, she was moved to Louisiana due to a change of station, so I cancelled my account prior to leaving... being that we knew we were going to move around a lot we didn't start online service so seeing any charges to our checking account was difficult, being that we moved we didn't receive our account info until November of 2007 (in Bulk I might add) and still really didn't notice due to so much happening in our lives at the time, then in February/March of 08 I see charges from Vonage on our account, I call them and they told me that it's no problem sir you can get all of that money back being that we can see you didn't use your phone, BUT you will have to talk to our cancellation dept to cancel your account... needless to say, I had a horrible time working around their hours, being mine are so long, that it took me till June to call to cancel, but I wasn't worried "I could get all of my money back, being that they could see that I didn't use their phone for over a year"... <BR/><BR/>Nope... instead I got an offer to receive 10 dollars off service for a year, ooooooo I get 120 dollars of my hard earned money back. Vonage blows and is a major rip off, and I will see to it that everyone knows about it.<BR/><BR/>William A CarpenterAnonymoushttps://www.blogger.com/profile/05812768651858530871noreply@blogger.comtag:blogger.com,1999:blog-6851300.post-21880942859564320502007-10-25T21:00:00.000-05:002007-10-25T21:00:00.000-05:00Hi Guys,Excellent blog. Your blog has caught my a...Hi Guys,<BR/><BR/>Excellent blog. Your blog has caught my attention as I was looking for information about <B>Vonage</B>. I found it is very interesting that most of the posts on the internet for vonage are <A HREF="http://vonage.pissedconsumer.com/" REL="nofollow">vonage complaints</A><BR/><BR/>What do you guys think about it?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6851300.post-70689736925908282012007-10-06T14:00:00.000-05:002007-10-06T14:00:00.000-05:00Pity that this debacle is giving the entire VoIP s...Pity that this debacle is giving the entire VoIP segment a black eye because there are great companies out there that focused on the technology and not the “sizzle”. Hey, I liked the Vonage commercials as much as the next guy, I only wish they had spent more time and money making sure they had the rights to use the technology they did. I still like the idea of VoIP and finding alternatives is hard because I don’t want to be stranded like many Sunrocket customers were recently. It seems there are good alternatives like Net2Phone and Lingo, but it is really too bad that such a high profile provider will probably set this whole category back in people’s mindsUnknownhttps://www.blogger.com/profile/07148692522656146954noreply@blogger.com